![]() ![]() ![]() It can be commonly found in your shared folder: Navigate to the duplicate Instrument folder (the one downloaded via Native Access which does not contain the Expansion Pack presets).Next, let's get Native Access to refer to the correct Instrument folder If you see Expansion Pack presets there, then they have been correctly installed. Expansion presets are denoted by a three-letter prefix, such as IND.When you find the Instrument folder, navigate to the Presets folder (for example EXHALE > Library Data > EXHALE Presets).Navigate to the Instrument's Installation Location presented in the Output Hub.To fix this, let's double-check to see if your Expansion Pack presets are in fact present in the Output Hub Installation location When you install the Expansion Packs via Hub those will be located in the folder associated with the Output Hub Instrument folder, but Kontakt will be referring to the folder associated with Native Access (which does not include Expansions) to load the Instrument. Duplicate folders are often created when a user installs an Instrument from Output Hub and then installs the same Instrument through Native Access again. In our installation guide, we instruct users to install Instruments via the Output Hub and to use Native Access to register the serial codes and to locate the Instrument's installation location so that it can appear within Kontakt. This means that you have two installations (two Instrument folders) of the same Instrument in different locations. If the installation locations in Output Hub and Native Access don't match, then it's very likely you have a case of "double installation" A window will appear letting you know what location the Instrument is currently set to in Native Access.To verify the installation path in Native Access, navigate to the Installed tab, click the ellipses (three-dot icon) next to the Instrument name, and then click Installation Paths from the drop-down.A window will appear letting you know what location the Instrument is "Currently set to" in Hub.To verify the installation location in the Output Hub, click "Update Location" next to the Instrument name.Let's first verify that the installation locations in both the Output Hub and Native Access match If you successfully followed all the instructions for How To Install Your Instrument Using Output Hub and How To Install Expansion Packs, but your Expansions are still not showing up, let's have you check a few things. ![]()
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